Terms and Conditions

Olmo Trends Private Limited

Welcome to Olmo.

These Terms & Conditions (“Terms”) govern your access to and use of the Olmo website, mobile application, and related services (collectively, the “Platform”) operated by Olmo Trends Private Limited (“Olmo”, “we”, “us”, or “our”).

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please do not use the Platform.

1. Nature of the Platform

Olmo is a technology-enabled healthcare facilitation platform that connects users with independent healthcare professionals, clinics, hospitals, pharmacies, and diagnostic centres.

Olmo:

• Does not practise medicine.

• Does not provide medical advice.

• Does not supervise or control clinical decisions.

• Does not guarantee treatment outcomes.

• Does not guarantee availability of specific healthcare professionals.

All healthcare services are rendered solely by independent practitioners and service providers.

2. No Doctor–Patient Relationship with Olmo

Your use of the Platform does not create a doctor–patient relationship between you and Olmo.

Any doctor–patient relationship exists strictly between you and the healthcare professional you consult.

Olmo is not responsible for:

• Medical negligence

• Misdiagnosis

• Prescription errors

• Treatment outcomes

• Clinical decisions

3. Not for Emergency Use

The Platform is not intended for medical emergencies.

If you are experiencing a medical emergency, call emergency services or visit the nearest hospital immediately.

Olmo shall not be liable for any harm resulting from delay in seeking emergency care.

4. User Eligibility & Responsibilities

You must be at least 18 years old to use the Platform.

You agree to:

• Provide accurate, complete, and updated information.

• Maintain confidentiality of your login credentials.

• Use the Platform only for lawful purposes.

• Not misuse appointments, credits, subscriptions, or promotional benefits.

• Not post unlawful, abusive, misleading, or harmful content.

Olmo may suspend or terminate your account for violations, misuse, fraud, or legal risk.

5. Teleconsultations

Teleconsultations are facilitated through the Platform but conducted solely by independent healthcare professionals.

You acknowledge that:

• Telemedicine has inherent limitations.

• Diagnosis may depend on information you provide.

• Physical examination may not occur.

• Medical outcomes cannot be guaranteed.

Olmo bears no liability for clinical decisions, advice, prescriptions, or treatment provided during consultations.

6. Health Records & Data

The Platform may store health records to facilitate continuity of care.

Olmo:

• Does not validate medical accuracy of records.

• Does not alter practitioner-created medical data.

• Implements reasonable security safeguards but does not guarantee absolute security.

By using the Platform, you consent to the collection and processing of your data in accordance with our Privacy Policy.

7. Wallet, Credits & Care Plans

Any wallet balance, promotional credits, subscriptions, or care plans:

• Are not insurance products.

• Are not stored-value instruments.

• Have no cash value.

• May be subject to limits, expiry, and fair usage policies.

• May be modified or discontinued by Olmo in accordance with applicable law.

Non-utilisation of benefits does not entitle you to compensation unless expressly provided.

8. Third-Party Services

Diagnostics, pharmacy, and other third-party services accessed via the Platform are provided by independent service providers.

Olmo is not responsible for:

• Diagnostic accuracy

• Medicine quality or availability

• Pricing disputes

• Service delays

• Regulatory compliance of third parties

9. Intellectual Property

All Platform content, software, branding, design, and materials are owned by or licensed to Olmo.

You may not copy, reproduce, distribute, reverse engineer, or commercially exploit any portion of the Platform without prior written consent.

10. Limitation of Liability

The Platform is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Olmo shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits or business

• Data loss

• Reputational harm

• Clinical outcomes

Olmo’s total aggregate liability shall be limited as set forth in the Full Master Terms.

11. Suspension & Termination

Olmo may suspend or terminate access to the Platform:

• For breach of these Terms

• For misuse or fraudulent conduct

• For legal or regulatory risk

• For operational reasons

Certain provisions including limitation of liability and dispute resolution shall survive termination.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

All disputes shall be resolved by arbitration seated in Bengaluru in accordance with the Arbitration and Conciliation Act, 1996.

Courts at Bengaluru shall have exclusive jurisdiction, subject to arbitration.

13. Changes to Terms

Olmo may modify these Terms from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

14. Full Master Terms

These Terms provide a summary of key conditions governing use of the Platform.

The complete and legally binding Master Terms & Conditions are available at the link below:

View Detailed Master Terms & Conditions

In the event of any inconsistency, the Master Terms shall prevail.

If you continue using the Platform, you confirm that you have read, understood, and agreed to these Terms and the Full Master Terms linked above.

15. Indemnification

You agree to indemnify, defend, and hold harmless Olmo Trends Private Limited, its directors, officers, employees, affiliates, and partners from and against any claims, liabilities, damages, losses, penalties, costs, or expenses (including legal fees) arising out of or related to:

• Your misuse of the Platform

• Your violation of these Terms

• Any inaccurate or misleading information provided by you

• Your interactions with healthcare professionals

• Your breach of applicable laws

This obligation shall survive termination of your account.

16. Force Majeure

Olmo shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Epidemics or pandemics

• Government restrictions or regulatory actions

• Power failures

• Network outages

• Cyber incidents

• Third-party service disruptions

17. Intermediary Status

Olmo operates as an intermediary technology platform under applicable Indian law.

Olmo does not:

• Initiate medical services

• Select or modify medical advice

• Control practitioner conduct

Olmo shall be entitled to applicable safe harbour protections under law.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and Full Master Terms, constitute the entire agreement between you and Olmo regarding use of the Platform and supersede all prior communications, representations, or agreements.